![]() ![]() You can always contact us for any return question at and issues $10 will be deducted from your refund to cover shipping and handling. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. To start a return, you can contact us at Please note that returns will need to be sent to the following address: Nova Games, Shop 4, 200 Dairy Flat Highway, Albany, Auckland 0632 You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you. Please allow 48 hours for the tracking information to become available. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. We don't currently ship overseas or out of New Zealand. Please have your order confirmation email with you when you come. ![]() Our in-store pickup hours are 11am - 9:30pm Wednesday & Friday, 11am - 6pm Thursday, and 10am - 5pm Saturday & Sunday. We will send you an email when your order is ready. You can skip the shipping fees with free local pickup at our brick & mortar store, 200 Dairy Flat Highway, Albany, Auckland. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day (usually much sooner). Please keep in mind we're open Wednesday to Sunday, and orders can only be packed/shipped during those days.įor calculated shipping rates: We ship on a flat rate of $10 to all of NZ. You will receive another notification when your order has shipped. Please remember it can take some time for your bank or credit card company to process and post the refund too.All orders are processed within 1 to 2 business days after receiving your order confirmation email. If approved, you’ll be automatically refunded on your original payment method within 10 business days. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. ![]() Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at Please note that returns will need to be sent to the following address: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. ![]()
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